Est 2002
Voted Best Independent Toy Shop in the UK 2017/18!

 

F.A.Qs

  • Is it possible to order over the phone?

We can most certainly help take your order over the phone! Please do call us on Tel: 01558 824755. 

Monday to Saturday 10 am - 5 pm, and one of our friendly staff will be very happy to help!

  • How can I pay for my order?

There are many different ways to pay. We accept Visa, MasterCard, Delta; Maestro, UK Electron and PayPal.

  • Is it safe to use my credit card online?

Without spoiling any of the fun, we take security very seriously. When you are ready to enter your payment details, you will be redirected to a secure payment gateway provided by our payment partner, payment Sense. This payment gateway is certified to Level 1 compliance (the highest level) of the Payment Card Industry Data Security Standard (PCI DSS). This is a set of rigorous security standards designed to make shopping on the internet safer. In addition, we include checks on the registered card address and the card security digits (AVS/CV2) and 3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey) and transactions are protected by the highest level of security via SSL encryption.

  • How will I know everything has worked when placing my order?

As soon as payment has been accepted and the transaction has gone through, you will receive an order confirmation email from us with your order number. Please do keep this is in a safe place. If you have not received this email within a couple of hours, please do not hesitate to Get in Touch with us.

  • How Will I Know my order is on its way?

We will keep you informed every step of the way including when your order has left us with a shipment confirmation email.

  • Do You Gift Wrap?

Yes and we're pretty good at it too! Just click the 'Gift Wrapping' button at check out and we'll do it for you. We'll even send you a picture of what your gift looks like. 

  • Can I send a gift straight to the person I would like to receive it?

Yes! no problem! Please select an alternative delivery address during the checkout process. Look out too for the option to add 'Gift Wrapping.' You just need to tick the box. We've wrapped so many toys, we're pretty good at it now, we'll even send you a picture so you can see what your gift looks like. We will ensure there is no paperwork included in the package and that any invoices are sent to you directly.

  • If I order toys from your website how long will they take to arrive?

Once your order has been received we try our best to get your package out on the same day for next day delivery. This is sometimes made more difficult when we have some public holidays or diverse weather conditions. We are only human but try our very best to be superhuman! 

  • Can I return a toy if they already have it or it's not suitable for some reason?

Yes, we understand it's easy to double up or make a mistake when buying toys for the children in your life! Just return them to us as within a 30 day period, unopened and in a re-saleable condition and we will either help you to find a replacement gift or give you a complete refund. 

  • Can we pre-order a toy if it's out of stock?

Yes we can easily re-order a toy for you (as long as it's still in production.) It can take a week or two but we'll do our very best to get it to you ASAP.

  • How can I check the availability of a toy?

If you need to check the availability of a toy you can contact us via email at jayne@evestoyshop,co.uk, you can phone us on 01558 824755, message us via facebook at Eve's Toy Shop Llandeilo or just pop into the shop at 1 king street, Llandeilo. SA19 6AA. 

  • Where does the wood used to make the toys come from?  

Most of our toy makers use rubberwood sourced from exhausted plantations that are then replanted. Some such as Ever Earth are made from sustainable, FSC® (C106741) certified wood. Ever Earth is committed to preserving our forests, and its activities include initiating the “Plant-a-tree” campaign. Others like Hape are highly dependent on the use of natural materials and so has created a full line of bamboo toys taking advantage of the special properties of this highly renewable material. Take a look at some of their websites to see what these ethical companies are doing.  

  • Where are your toys designed?

We source our beautiful toys from throughout Europe, the Uk and America. We hand pick every toy and check all have passed the relevant safety checks. Nothing comes through our door unless it has a CE mark, the paint is safe and the quality excellent. Our toy makers, like you, are passionate about play and how through play the right toy can enhance your child's development helping them learn new skills and tasks. I need to sleep at night and knowing the toys are the best they can be, give me a peaceful night!

  • Where are your toys made?

Nearly all our toys are designed and produced by European toy makers, Djeco, Moulin Roty, Janod and Corolle from France. Schleich, Haba, Goki and Depesche from Germany. Brio from Sweden and from the UK the amazing JellyCat, Orchard Toys, Le Toy Van (Yes! They're based in Surrey! ) Indigo Jamm, Usborne Books and Pigeon Organics to name a few! lanka Kade (a fair trade company) Support families in Sri Lanka while others are made in the Uk, Europe and the East. All our toys are ethically made and validated by ICTI& IOS 9001 seal of approval.

  • Are wooden toys safe for small children?

Yes! At Eve's Toy Shop we are extremely careful where our toys come from. All our toys are from reputable toy makers (the best toy makers in the world!) All have passed rigorous tests, are made to last and have the acclaimed CE mark. Just be guided by the age-appropriate stamp on the toy which will guide you as to the suitability for your child.   

  • Can I give my baby a wooden teether?

Yes, all our wooden tethers are tested for their safety, charm and suitability for your little ones. Our favourites are made by Haba, Le Toy van and Janod. 

  • Do you sell batteries?

No sorry, we don't sell batteries. We find the children provide all the energy we need!

  • Do you provide free delivery?

Yes, we provide free delivery on all orders over £65.00.